Crudely put, smashing your iPhone means you have a temper; calling your struggling Siri inappropriate names gets you called before HR. Where Tay is no more, Xiaoice enjoys over 40 million users in China and Japan. Using bad manners with smart technologies can lead to bad management. While not biologically alive, these inanimate objects are explicitly trained to anticipate and respond to workplace needs. If adaptive bots learn from every meaningful human interaction they have, then mistreatment and abuse become technological toxins. Sooner, rather than later, organizations will have to recognize that getting the best out of their smart technologies requires getting the best from themselves.
Danna. Age: 31.
Sheryl Brahnam in a TechEmergence interview late last year.
Yasmin. Age: 25.
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While not biologically alive, these inanimate objects are explicitly trained to anticipate and respond to workplace needs. The more serious and practical takeaway, however, is that this irresistible rise of ever-smarter machines worldwide demands that leaders and managers become better people. Being affective matters as much as being effective. Networked smartphones could easily track bad acts.